Terms and Conditions

---

 **Terms and Conditions for R & S Septic, LLC**

*Last Updated: September 2, 2025*

Welcome to R & S Septic, LLC ("we," "us," or "our"). By accessing or using our website [rsseptic.llc] (the "Website") or engaging our septic services (the "Services"), including our subscription-based maintenance plans (the "Subscription Service"), you ("Customer," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, you must not use our Website, Services, or Subscription Service.

### 1. Scope of Services

1.1 **Services Provided.** R & S Septic, LLC provides septic system services, including inspection, pumping, maintenance, repair, installation, and emergency services, as described on our Website or in a written service agreement.

1.2 **Subscription Service.** We offer a Subscription Service for recurring septic maintenance (e.g., periodic pumping, inspections). Details, including frequency and pricing, are provided at signup or in a written agreement.

1.3 **Service Requests.** Service requests, including Subscription Service enrollment, must be submitted via our Website, phone, or other designated channels. We reserve the right to accept or decline requests at our discretion.

1.4 **Service Limitations.** Services are subject to availability, scheduling, and site conditions. We may refuse or modify services due to unsafe conditions, inaccessible systems, or other factors beyond our control.

### 2. Local Compliance – Brevard County, Florida

2.1 **Regulatory Compliance.** R & S Septic, LLC complies with all applicable Florida state laws and Brevard County regulations, including those enforced by the Florida Department of Environmental Protection (DEP) and the Florida Department of Health in Brevard County (DOH-Brevard) for Onsite Sewage Treatment and Disposal Systems (OSTDS).[](https://www.floridahealth.gov/environmental-health/onsite-sewage/index.html)[](http://www.brevardfl.gov/SaveOurLagoon/SepticSystemUpgrades)

2.2 **Brevard County Septic Ordinance.** Per Brevard County’s septic ordinance (effective October 9, 2018), new or replaced septic systems on barrier islands or within 197 feet of the Indian River Lagoon system must use advanced treatment systems (e.g., Enhanced Nutrient-Reducing OSTDS or ENR-OSTDS) that achieve at least 65% nitrogen reduction. Customers are responsible for ensuring their property complies with these requirements.[](http://www.brevardfl.gov/SaveOurLagoon/SepticSystemUpgrades)

2.3 **Permits.** You are responsible for obtaining all necessary permits for septic system installation, modification, or repair, unless otherwise agreed in writing. We will assist with permit applications where required by law.[](https://sarasota.floridahealth.gov/programs-and-services/environmental-health/onsite-sewage-disposal/index.html)

2.4 **Indian River Lagoon Protection Program.** Properties within the Indian River Lagoon Protection Program area (including parts of Brevard County) must connect to a central sewer system or upgrade to an ENR-OSTDS by July 1, 2030, if a sewer is unavailable. We can provide guidance on compliance, but you remain responsible for meeting these deadlines.[](https://www.sebastiandaily.com/business/florida-law-by-2030-shift-from-septic-to-sewer-spurs-local-challenges-55571/)[](https://veronews.com/2023/10/08/new-septic-tank-law-challenging-for-governments/)

### 3. Customer Responsibilities

3.1 **Accurate Information.** You agree to provide accurate, complete, and current information when requesting Services or enrolling in the Subscription Service, including property details, septic system location, and known issues. We are not liable for delays, damages, or additional costs resulting from inaccurate or incomplete information.

3.2 **Site Access.** You must provide safe, unobstructed access to the septic system, including removing obstacles (e.g., vehicles, landscaping) before service. For Subscription Service customers, access must be provided for all scheduled maintenance visits.[](https://brevard.floridahealth.gov/programs-and-services/environmental-health/onsite-sewage/operating-permits/index.html)

3.3 **Disclosure of Hazards.** You must disclose any known hazards (e.g., underground utilities, unstable ground, environmental contamination) before service begins. Failure to disclose may result in additional fees or service termination.

3.4 **Maintenance Compliance.** For Subscription Service customers, you agree to follow recommended maintenance practices (e.g., avoiding flushing non-degradable items) to prevent system damage.[](https://columbia.floridahealth.gov/programs-and-services/environmental-health/onsite-sewage-disposal/septic-information-and-care.html)

### 4. Subscription Service and Cancellation

4.1 **Subscription Service Terms.** The Subscription Service is a recurring maintenance plan billed [specify frequency, e.g., monthly, quarterly, or annually]. Pricing and service details are provided at signup. Subscriptions automatically renew until canceled.

4.2 **Cancellation of Subscription Service.** You may cancel your Subscription Service by providing [specify notice period, e.g., 30 days] written notice via [email to rssepticllc@gmail.com]. Cancellations take effect at the end of the current billing cycle, and no pro-rated refunds will be issued for partial periods.

4.3 **Non-Payment Cancellation.** We may cancel your Subscription Service for non-payment after [specify period, e.g., 15 days] of overdue payment, with prior written notice. You remain liable for any outstanding balance.

4.4 **Termination by R & S Septic, LLC.** We reserve the right to terminate your Subscription Service for violation of these Terms, repeated failure to provide site access, or other reasonable grounds. You will be notified in writing, and any prepaid amounts for unperformed services will be refunded, minus applicable fees.

### 5. Withdrawal and Cancellation of Non-Subscription Services

5.1 **Customer Cancellations.** You may cancel a non-subscription service (e.g., one-time pumping or repair) by providing at least [24 hours] written notice via [email to rssepticllc@gmail.com]. Cancellations within [24 hours] of the scheduled service may incur a cancellation fee of [$75 or 25% of the quoted fee].

5.2 **Our Right to Withdraw Services.** We may withdraw or cancel Services due to unsafe conditions, non-payment, non-compliance with these Terms, or other reasonable grounds. We will notify you promptly and refund any prepaid amounts for unperformed services, minus applicable cancellation fees.

5.3 **Emergency Withdrawals.** In cases of unforeseen circumstances (e.g., equipment failure, environmental hazards), we may suspend or withdraw Services without prior notice. We are not liable for resulting damages, provided we act in good faith.

### 6. Financial Transactions

6.1 **Pricing and Quotes.** Service and Subscription Service fees will be provided in a written quote or at signup. Prices may change based on site conditions, additional work, or unforeseen circumstances (e.g., reinspection fees).[](https://www.ntotank.com/blog/florida-septic-tank-requirements)

6.2 **Payment Terms.** Payment for non-subscription Services is due in full upon completion unless otherwise agreed. Subscription Service payments are billed automatically per the agreed schedule. We accept [credit/debit cards, checks, electronic transfers]. Payments must be in USD.

6.3 **Late Payments.** Late payments may incur a late fee of [1.5% per month] on the outstanding balance. We may suspend Services or Subscription Services for non-payment.

6.4 **Additional Charges.** You agree to pay additional costs for unforeseen circumstances, such as emergency call-outs, equipment damage due to undisclosed hazards, or regulatory fines (e.g., reinspection fees).[](https://www.ntotank.com/blog/florida-septic-tank-requirements)

6.5 **Transaction Security.** We use secure third-party payment processors for financial transactions. We are not liable for errors, security breaches, or downtime caused by these third-party services.

6.6 **Refunds.** Refunds for non-subscription Services or Subscription Service cancellations are issued at our discretion, only for unperformed services, minus cancellation fees. No refunds are provided for partially completed services.

### 7. Managing Customer Expectations

7.1 **Information Accuracy.** We strive to ensure the accuracy of information on our Website, including pricing, service descriptions, and availability. However, we are not liable for errors, omissions, or outdated information. You are responsible for verifying details before engaging our Services or Subscription Service.

7.2 **Website Downtime.** We do not guarantee uninterrupted access to our Website. We are not liable for losses or damages resulting from Website downtime, technical issues, or unavailability, including inability to request or manage Services.

7.3 **Service Outcomes.** Due to the variable nature of septic systems, we cannot guarantee specific outcomes (e.g., system longevity or performance) beyond the scope of our Services. Estimates or projections are for informational purposes only.[](https://columbia.floridahealth.gov/programs-and-services/environmental-health/onsite-sewage-disposal/septic-information-and-care.html)

7.4 **Customer Communication.** We will communicate service details, scheduling, and updates via [email, phone, or Website portal]. You are responsible for maintaining current contact information and responding promptly.

7.5** ⏱ Service Duration Notice
Please note that appointment times are approximate. Due to the nature of septic services, job durations can vary based on the condition of the system, site access, and complexity of the work. Additionally, time must be allocated for safe and legal disposal (dumping) of waste after each job, which can impact our schedule throughout the day.

As a result, we are unable to guarantee exact arrival or completion times, especially when jobs earlier in the day take longer than expected.

We appreciate your understanding and flexibility. If you have scheduling constraints or special access requirements, please contact us in advance at 321-271-1645.

### 8. Copyright and Intellectual Property

8.1 **Ownership.** All content on the Website, including text, images, logos, designs, and software, is owned by R & S Septic, LLC or our licensors and is protected by United States and international copyright, trademark, and intellectual property laws.

8.2 **Permitted Use.** You may access and use Website content for personal, non-commercial purposes related to requesting or managing our Services or Subscription Service. You may not reproduce, distribute, modify, adapt, or create derivative works without our prior written consent.

8.3 **Attribution.** Any authorized use of our content must include attribution to R & S Septic, LLC.

8.4 **Commercial Use.** Use of our content for commercial purposes (e.g., marketing, resale) is prohibited without our express written permission.

8.5 **User-Generated Content.** If you submit content to our Website (e.g., reviews, testimonials), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for business purposes, including marketing. You represent that you own or have the right to submit such content.

### 9. User Behavior Rules

9.1 **Prohibited Conduct.** When using our Website, Services, or Subscription Service, you agree not to:

- Engage in unlawful behavior, including violating environmental or septic regulations.

- Post or transmit hate speech, discriminatory content, or content that promotes violence or harassment.

- Bully, intimidate, or harass our employees, contractors, or other users.

- Use the Website for unauthorized promotions, advertising, or spam.

- Attempt to hack, disrupt, or interfere with the Website’s functionality or security.

- Submit false or misleading information, including fraudulent service requests or payment details.

9.2 **Compliance.** Violation of these rules may result in immediate termination of Services, Subscription Service, or user account, and/or legal action.

9.3 **Reporting Violations.** Report prohibited behavior to [rssepticllc@gmail.com  or 321-271-1645].

### 10. User Accounts and Future Features

10.1 User Accounts

If our Website offers user accounts (e.g., for scheduling, managing Subscription Services, or accessing service history), you must provide accurate information and maintain the security of your account credentials. User account features may be implemented in the future, and these Terms will apply to such features.

10.2 Future Features

Certain provisions (e.g., user account rules, user behavior) apply to current and future Website functionalities. We will notify you of any significant changes to account-related features via [specify method, e.g., email or Website notice].

10.3 Disabling Accounts

We may suspend or disable your user account at our discretion for:

• Violation of these Terms or user behavior rules.
   
• Non-payment or fraudulent payment activity.
   
• Repeated cancellations or failure to provide site access.
   
• Suspicion of unauthorized or illegal activity. 

10.4 Account Termination

Upon account disablement, you will lose access to account features. We are not liable for losses resulting from account disablement.

10.5 Reactivation

Account reactivation is at our sole discretion and may require resolution of outstanding issues (e.g., payment disputes).

10.6 Subscription Refunds

Subscription fees are billed in advance and renew automatically unless canceled in accordance with our cancellation policy. Where applicable under Florida law, customers may be eligible for a full refund if cancellation is requested within 48 hours of the initial subscription purchase. After 48 hours, all subscription payments are non-refundable, including for unused time, service downgrades, or early termination.

To request a refund or dispute a charge, please contact us at rssepticllc@gmail.com within 48 hours of the transaction. We review refund requests on a case-by-case basis. Any refunds issued after the applicable grace period are at our sole discretion and may be subject to processing timelines set by our payment provider (e.g., Stripe).

10.7 Subscription Cancellations

You may cancel your subscription at any time through your account settings (if available) or by contacting us at rssepticllc@gmail.com. Cancellation requests must be received at least 48 hours before the next billing cycle to avoid being charged for the next period.

Canceling a subscription prevents future charges but does not entitle you to a refund for past or partial billing periods, except as described in Section 10.6. Once canceled, access to subscription services will remain active until the end of the current billing period, unless otherwise specified.

### 11. Warranties and Guarantees

11.1 **Limited Warranty.** We warrant that our Services will be performed in a professional and workmanlike manner, consistent with industry standards and Brevard County regulations. Specific warranties (e.g., on parts or labor) will be provided in writing at the time of service.

11.2 **Exclusions.** Warranties do not cover damage caused by misuse, neglect, improper maintenance, or acts of God. We are not responsible for pre-existing conditions or undisclosed issues.

11.3 **No Guarantee of Results.** We do not guarantee specific outcomes for septic system performance or longevity beyond the scope of our Services.[](https://columbia.floridahealth.gov/programs-and-services/environmental-health/onsite-sewage-disposal/septic-information-and-care.html)

### 12. Limitation of Liability

12.1 **General Limitation.** To the fullest extent permitted by Florida law, our liability for any claim arising from the Services, Subscription Service, or Website use is limited to the amount paid for the specific service giving rise to the claim.

12.2 **Consequential Damages.** We are not liable for indirect, incidental, consequential, or punitive damages, including loss of use, loss of profits, or property damage, unless caused by our gross negligence or willful misconduct.

12.3 **Property Damage.** We are not responsible for damage to landscaping, driveways, or other property caused by necessary access to the septic system, provided we exercise reasonable care.[](https://columbia.floridahealth.gov/programs-and-services/environmental-health/onsite-sewage-disposal/septic-information-and-care.html)

12.4 **Environmental Liability.** You are responsible for environmental cleanup or fines resulting from pre-existing contamination or undisclosed conditions, unless caused by our negligence.[](https://veronews.com/2023/10/08/new-septic-tank-law-challenging-for-governments/)

12.5 **Third-Party Services.** We are not liable for actions, errors, or omissions of third-party contractors, suppliers, or payment processors.

### 13. Indemnification

You agree to indemnify, defend, and hold harmless R & S Septic, LLC, its officers, employees, and agents from any claims, damages, or liabilities arising from:

- Your breach of these Terms.

- Misrepresentation or failure to disclose relevant information (e.g., hazards, permits).

- Violation of Florida or Brevard County laws or regulations.

- Your use of the Website, Services, or Subscription Service in a manner inconsistent with these Terms.

### 14. Privacy

Your use of the Website, Services, and Subscription Service is subject to our **Privacy Policy** (see Section 18 below), which complies with Florida state laws, including the Florida Information Protection Act of 2014 (FIPA). By using our Services, you consent to the collection, use, and sharing of your information as described therein.

### 15. Force Majeure

We are not liable for delays or failure to perform Services or Subscription Service obligations due to events beyond our control, including natural disasters, government regulations, equipment failure, or labor disputes.

### 16. Governing Law and Dispute Resolution

16.1 **Governing Law.** These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

16.2 **Dispute Resolution.** Any disputes arising from these Terms, Services, or Subscription Service will first be addressed through good-faith negotiation. If unresolved, disputes will be submitted to binding arbitration in Brevard County, Florida, under the rules of the American Arbitration Association. You waive any right to a jury trial.

### 17. Additional Protective Terms

17.1 **No Third-Party Beneficiaries.** These Terms are solely for the benefit of you and R & S Septic, LLC. No third party may claim rights under these Terms.

17.2 **Assignment.** You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at our discretion.

17.3 **Severability.** If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.4 **No Waiver.** Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

17.5 **Entire Agreement.** These Terms, along with any written service or Subscription Service agreements, constitute the entire agreement between you and us, superseding any prior agreements.

17.6 **Notices.** All notices must be in writing and delivered via email to  rssepticllc@gmail.com or certified mail to R & S Septic, LLC, [450 East Crisafulli Rd, Merritt Island, Florida 32953].

17.7 **Independent Contractor.** We are an independent contractor, and no agency, partnership, or employment relationship is created by these Terms.

17.8 **Insurance.** We maintain appropriate insurance for our Services. You are responsible for maintaining your own property insurance to cover potential damages not caused by our negligence.

### 18. Privacy Policy

**R & S Septic, LLC Privacy Policy** 

*Effective Date: September 2, 2025*

In compliance with the Florida Information Protection Act of 2014 (FIPA) and other applicable Florida laws, R & S Septic, LLC is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Website, Services, or Subscription Service.

#### 18.1 Information We Collect

- **Personal Information**: Name, address, phone number, email address, payment information, and property details provided when requesting Services, enrolling in the Subscription Service, or creating a user account.

- **Non-Personal Information**: Website usage data (e.g., IP address, browser type, pages visited) collected via cookies or analytics tools.

- **Service-Related Information**: Details about your septic system, permits, or site conditions provided during service requests.

#### 18.2 How We Use Your Information

- To process service requests, Subscription Service enrollments, and payments.

- To schedule and perform Services, including compliance with Brevard County and Florida regulations.

- To communicate with you about your account, Services, or Subscription Service.

- To improve our Website and Services through analytics.

- To comply with legal obligations, such as DEP or DOH-Brevard reporting requirements.

#### 18.3 Disclosure of Information

- We may share your information with third-party service providers (e.g., payment processors, permitting agencies) to facilitate Services or comply with legal requirements.

- We may disclose information to comply with Florida law, court orders, or government regulations (e.g., DEP inspections).[](https://www.floridahealth.gov/environmental-health/onsite-sewage/index.html)

- We do not sell or rent your personal information to third parties for marketing purposes.

#### 18.4 Data Security

- We implement reasonable security measures to protect your information, including encryption for payment transactions.

- However, no system is completely secure, and we are not liable for unauthorized access beyond our control.

#### 18.5 Your Rights Under Florida Law

- **Access and Correction**: You may request access to or correction of your personal information by contacting us at rssepticllc@gmail.com.

- **Data Breach Notification**: In the event of a data breach, we will notify you as required by FIPA (Section 817.5681, Florida Statutes).

- **Opt-Out**: You may opt out of marketing communications by following the unsubscribe instructions in our emails.

#### 18.6 Cookies and Tracking

- We use cookies to enhance Website functionality and track usage. You can manage cookie preferences through your browser settings.

- Third-party analytics tools (e.g., Google Analytics) may collect non-personal information about your Website use.

#### 18.7 Retention

- We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by Florida law (e.g., DEP record-keeping requirements).[](https://sarasota.floridahealth.gov/programs-and-services/environmental-health/onsite-sewage-disposal/index.html)

#### 18.8 Third-Party Links

- Our Website may contain links to third-party sites (e.g., DEP or DOH-Brevard). We are not responsible for their privacy practices.

#### 18.9 Children’s Privacy

- Our Website and Services are not intended for individuals under 18. We do not knowingly collect personal information from children.

#### 18.10 Changes to Privacy Policy

- We may update this Privacy Policy to reflect changes in our practices or Florida law. Updates will be posted on our Website, and continued use constitutes acceptance.

#### 18.11 Contact Us

For questions about this Privacy Policy, contact: 

R & S Septic, LLC 

[450 East Crisafulli Rd, Merritt Island, Florida 32953] 

[321-271-1645]

[rssepticllc@gmail.com]

### 19. Changes to Terms

We may update these Terms at any time by posting the revised version on our Website. Continued use of the Website, Services, or Subscription Service after such changes constitutes your acceptance of the new Terms.

### 20  Pricing Disclaimer

At R & S Septic, LLC, we work hard to offer fair and competitive rates. However, all service pricing is subject to change without prior notice due to market fluctuations, regulatory updates, material availability, or fuel costs. Final pricing will always be confirmed prior to service.

### 21. Contact Information

For questions or concerns about these Terms, our Services, or Subscription Service, contact: 

R & S Septic, LLC 

450 East Crisafulli Rd, Merritt Island, Florida 32953

321-271-1645 

rssepticllc@gmail.com 

www.rsseptic.llc